Terms and Conditions

The following defined terms apply throughout these Terms and Conditions.

• "Zenfo Auto Services" refers to the Jeep specialist workshop operating under the trade name Zenfo Auto Services, located in Mussafah, Abu Dhabi, United Arab Emirates, and operating the website jeepservicemussafah.ae.
• "Customer" refers to any individual, company, or entity that contacts Zenfo Auto Services by telephone, WhatsApp, or in person to request a Jeep service, diagnostic assessment, repair, or pre-purchase inspection, or that uses the website jeepservicemussafah.ae for any purpose.
• "Vehicle" refers to any Jeep model delivered to the Zenfo Auto Services Mussafah workshop by the Customer for the purpose of service, diagnosis, repair, inspection, or any other workshop operation.
• "Service" refers to any mechanical, electrical, diagnostic, maintenance, software coding, inspection, or parts supply operation performed by Zenfo Auto Services technicians on a Customer Vehicle.
• "Written Estimate" refers to the itemised cost document issued by Zenfo Auto Services to the Customer before repair work commences, specifying all parts, fluids, labour operations, and total cost for the approved scope of work.
• "Warranty Period" refers to the 12-month or 20,000 km guarantee period applicable to all completed Services, or the 6-month period applicable to BCM module replacements and ECU coding work, as specified in the Written Estimate and service documentation issued at vehicle collection.
• "OEM-Grade Parts" refers to automotive components sourced from Original Equipment Manufacturer approved suppliers, including Bosch, Delphi, Mopar, Febi Bilstein, Meyle, and Monroe, that meet Jeep manufacturer dimensional, material, and performance specifications.
• "Diagnostic Scan" refers to the electronic fault code reading procedure performed using Jeep-specific diagnostic software connected to the Vehicle's OBD-II port, covering all ECUs and body control modules fitted to the Vehicle.

How to Book

Customers book Jeep service appointments at Zenfo Auto Services Mussafah by telephone, WhatsApp, or direct walk-in to the workshop. Bookings made by telephone or WhatsApp are confirmed when Zenfo Auto Services issues a written booking confirmation to the Customer. Walk-in appointments are confirmed at vehicle drop-off.

Same-day appointments are available for 6 service types: battery replacement, engine oil service, front and rear brake pad replacement, tyre fitting and balancing, AC refrigerant recharge, and ECU software coding. Same-day availability is subject to current workshop capacity and parts inventory at the time of booking.

Customer Information Requirements

Customers must provide accurate vehicle information at the time of booking. Required information includes the Jeep model, generation, production year, engine variant, current mileage, and a description of the fault or service requirement. Zenfo Auto Services is not liable for incorrect service outcomes resulting from inaccurate vehicle information provided by the Customer.

Customers must disclose all known vehicle modifications, aftermarket electrical installations, and prior repairs performed by third-party workshops at the time of booking. Failure to disclose modifications or prior repairs may affect diagnostic accuracy and Warranty coverage.

Vehicle Drop-Off

The Customer or an authorised representative must be present at vehicle drop-off to confirm vehicle condition, provide vehicle keys, and acknowledge the scope of the Diagnostic Scan. Zenfo Auto Services records the vehicle condition at drop-off. Pre-existing bodywork damage, interior condition, and accessory fitment are documented before workshop entry.

Zenfo Auto Services accepts no liability for pre-existing vehicle damage identified after drop-off that was not recorded at the time of vehicle acceptance. Customers are advised to confirm the drop-off condition record before leaving the workshop.

Use of the website jeepservicemussafah.ae and all requests for Services from Zenfo Auto Services constitute full and unconditional acceptance of these Terms and Conditions. Customers who do not accept these Terms and Conditions must not use jeepservicemussafah.ae and must not request Services from Zenfo Auto Services.

Acceptance is confirmed at the point of the Customer providing written or verbal approval of the Written Estimate issued by Zenfo Auto Services before any repair work commences. Acceptance by companies, fleet operators, and commercial entities is confirmed by the authorised representative submitting the Vehicle for service or approving the Written Estimate.

Zenfo Auto Services reserves the right to revise these Terms and Conditions at any time. Revised Terms and Conditions take effect from the date of publication on jeepservicemussafah.ae. Customers are responsible for reviewing the current Terms and Conditions before requesting Services.

Full Diagnostic Scan Procedure

Zenfo Auto Services performs a Full Diagnostic Scan using Jeep-specific diagnostic software on every Vehicle accepted for service, repair, or pre-purchase inspection. The Diagnostic Scan reads fault codes across all ECUs and body control modules. Diagnostic results are communicated to the Customer in the Written Estimate before any repair work commences.

The Diagnostic Scan identifies existing and pending fault codes present at the time of scanning. It does not guarantee identification of intermittent faults that are not active at the time of the scan. Zenfo Auto Services informs the Customer of all active and pending fault codes identified during the scan.

Diagnostic Fee

A diagnostic fee applies to all Vehicles accepted for fault diagnosis. The diagnostic fee is confirmed at the time of booking. The diagnostic fee is credited toward the total repair cost when the Customer approves the Written Estimate and proceeds with the repair. The diagnostic fee is payable in full when the Customer declines the repair after receiving the Written Estimate.

Pre-Purchase Inspection

The Zenfo Auto Services 120-point pre-purchase inspection covers 10 assessment areas: engine health, transmission performance, brake wear, suspension condition, tyre assessment, AC system function, battery state-of-health, full ECU fault scan across all modules, paint thickness measurement, and service history verification.

Pre-purchase inspection findings are presented in a written inspection report issued to the Customer at collection. The inspection report reflects the condition of the Vehicle at the time of inspection. Zenfo Auto Services does not guarantee that conditions not present at the time of inspection will not develop after inspection. The pre-purchase inspection report is provided for customer information and does not constitute a guarantee of vehicle suitability for purchase.

All content published on jeepservicemussafah.ae, including text, service descriptions, technical information, fault code references, diagnostic procedures, pricing data, and structural layout, is the intellectual property of Zenfo Auto Services. No content from jeepservicemussafah.ae may be copied, reproduced, republished, distributed, or used for commercial purposes without the prior written consent of Zenfo Auto Services.

Vehicle brand names, model names, and OEM supplier names referenced on jeepservicemussafah.ae are the intellectual property of their respective owners. Zenfo Auto Services uses these names solely for the purpose of describing service applicability and parts compatibility. No affiliation, endorsement, or partnership with any vehicle manufacturer or OEM supplier is implied.

Written Estimate Requirement

Zenfo Auto Services issues a Written Estimate to the Customer before any repair work commences. The Written Estimate itemises all parts, fluids, labour operations, and the total cost for the approved scope of work. No repair work starts without written Customer approval of the Written Estimate.
The Written Estimate reflects the scope of work identified during the Diagnostic Scan. Where additional faults are identified during the repair process that were not present in the original Written Estimate, Zenfo Auto Services contacts the Customer to issue a revised Written Estimate. Additional repair work proceeds only with Customer approval of the revised Written Estimate.

Estimate Validity

Written Estimates issued by Zenfo Auto Services are valid for 7 calendar days from the date of issue. Estimates not approved within 7 days are subject to revision based on current parts pricing and workshop availability. Zenfo Auto Services informs the Customer of any revised estimate before work commences.

Estimate and Invoice Consistency

The final invoice issued at vehicle collection reflects the scope of work approved in the Written Estimate. No additional charges apply beyond the approved Written Estimate without prior Customer approval. Customers are advised to review the final invoice against the Written Estimate at the time of vehicle collection.

Zenfo Auto Services collects Customer name, contact number, email address, vehicle registration, and vehicle technical data at the time of booking and service. This data is used exclusively for the purpose of delivering the requested Service, issuing warranty documentation, and communicating service updates to the Customer.

Zenfo Auto Services does not sell, transfer, or disclose Customer data to third parties except where required by UAE law or regulatory authority. Customer data is retained for a period of 3 years from the date of last service to support warranty claims and service history verification. Customers may request access to or deletion of their data by contacting info@zenfoautoservices.ae.

Parts and Materials

All repairs performed by Zenfo Auto Services use OEM-Grade Parts sourced from approved suppliers, including Bosch, Delphi, Mopar, Febi Bilstein, Meyle, and Monroe. Zenfo Auto Services does not use non-certified aftermarket budget parts on any Customer Vehicle. Customers who request non-OEM parts against the recommendation of Zenfo Auto Services technicians must provide written confirmation of this request. Warranty coverage does not apply to repairs completed using non-OEM parts at the Customer's request.

Replaced parts removed from the Customer's Vehicle are available for inspection by the Customer before disposal. Customers who wish to retain replaced parts must inform Zenfo Auto Services at the time of drop-off. Replaced parts not claimed within 48 hours of service completion are disposed of by Zenfo Auto Services.

Service Completion Timeframes

Estimated service completion timeframes are communicated to the Customer at the time of booking and at vehicle drop-off. Timeframes are estimates based on standard service duration, parts availability, and current workshop capacity. Zenfo Auto Services notifies the Customer of any delay affecting the estimated completion time as early as possible.

Zenfo Auto Services is not liable for delay in service completion caused by parts availability issues outside workshop control, faults identified during the repair process that require additional diagnostic assessment, or force majeure events. Extended delays outside standard service timeframes are communicated to the Customer with a revised completion estimate.

Software and ECU Coding

PCM coding, TPMS programming, module replacement coding, and software updates are performed using Jeep-approved diagnostic platforms. Software coding procedures are completed after physical repair operations on the same Vehicle visit where possible. Customers must ensure that all original vehicle software versions and module identification numbers are available at the time of drop-off for module replacement operations.

Zenfo Auto Services is not liable for software coding failures caused by incompatible third-party module installations, unauthorised ECU modifications performed before the service visit, or software versions not supported by the current Jeep diagnostic platform at the time of service.

Standard Warranty Coverage

Zenfo Auto Services provides a 12-month or 20,000 km warranty on all parts and labour across every Jeep service category. The warranty covers manufacturer component defects, premature component failure, and workmanship faults on engine, transmission, brake, suspension, electrical, AC, and fuel system repairs. A 6-month warranty applies to BCM module replacements and ECU coding work. Written warranty documentation is issued to the Customer at vehicle collection for every completed repair.

The warranty period commences on the date of vehicle collection following service completion. The 20,000 km limit is measured from the recorded mileage at the time of vehicle collection. Whichever limit is reached first, the 12-month period or the 20,000 km limit, determines the end of the warranty period.

Warranty Claims Procedure

Customers making a warranty claim must contact Zenfo Auto Services at info@zenfoautoservices.ae or by telephone within the active warranty period. Customers must present the original Written Warranty Documentation issued at vehicle collection and the Vehicle must be delivered to the Zenfo Auto Services Mussafah workshop for assessment.

Zenfo Auto Services assesses all warranty claims within 2 business days of Vehicle delivery. Where a warranty claim is confirmed, Zenfo Auto Services completes the warranted repair at no cost to the Customer. Where the assessment determines that the fault falls outside warranty coverage, Zenfo Auto Services issues a Written Estimate for the required repair and proceeds only with Customer approval.

Warranty Exclusions

Warranty coverage is void in the following circumstances: vehicle modifications performed after repair completion that affect the warranted system; failure by the Customer to follow post-service maintenance instructions provided in writing at vehicle collection; damage caused by road incidents, accidents, external physical impact, or flood; repairs, adjustments, or modifications to the warranted system performed by a third-party workshop after service completion at Zenfo Auto Services; and normal component wear beyond the warranted part or system.

Warranty coverage does not extend to faults on systems or components not included in the original service scope confirmed in the Written Estimate. Warranty coverage does not apply to consumable items, including engine oil, brake fluid, refrigerant, and filter media, beyond the initial service operation.

Payment at Collection

Full payment of the invoice amount is due at vehicle collection. Vehicles are released to the Customer upon confirmed receipt of full payment. Zenfo Auto Services does not release vehicles against partial payment or payment promises without prior written agreement.

Accepted Payment Methods

Zenfo Auto Services accepts payment in UAE Dirhams (AED) by cash and credit or debit card. Payment terms for fleet accounts and commercial customers are confirmed in a separate written agreement between Zenfo Auto Services and the account holder before the commencement of any fleet service arrangement.

Disputed Invoices

Customers who dispute an invoice amount must raise the dispute at the time of vehicle collection before payment is made. Invoice disputes raised after payment has been made and the Vehicle has been collected are reviewed by Zenfo Auto Services within 5 business days of written notification. Customers must submit invoice disputes in writing to info@zenfoautoservices.ae. Zenfo Auto Services reviews all written disputes and responds within 5 business days.

Uncollected Vehicles

Vehicles not collected within 7 calendar days of written notification of service completion are subject to a storage charge. The storage charge rate is communicated to the Customer in the service completion notification. Zenfo Auto Services is not liable for any deterioration in vehicle condition resulting from extended storage beyond 7 calendar days.

Accurate Information

The Customer is responsible for providing accurate vehicle information, including model, year, engine variant, mileage, and known fault history, at the time of booking and drop-off. The Customer is responsible for disclosing all vehicle modifications, aftermarket installations, and prior third-party repairs. Inaccurate information affects diagnostic accuracy and may void Warranty coverage.

Vehicle Collection

The Customer is responsible for collecting the Vehicle within 7 calendar days of written notification of service completion. Vehicles collected by a representative on behalf of the Customer require written authorisation from the Customer. Zenfo Auto Services releases the Vehicle to the named Customer or authorised representative only upon presentation of the service completion documentation and payment receipt.

Post-Service Maintenance

The Customer is responsible for following all post-service maintenance instructions provided in writing by Zenfo Auto Services at vehicle collection. Failure to follow post-service maintenance instructions, including specified oil change intervals, fluid top-up requirements, and software update procedures, may affect Warranty coverage.

jeepservicemussafah.ae contains links to external platforms, including WhatsApp Business operated by Meta Platforms. Zenfo Auto Services does not control external platforms and accepts no responsibility for the content, privacy practices, availability, or terms of any external platform linked from jeepservicemussafah.ae. Use of external platforms linked from jeepservicemussafah.ae is governed by the terms of those platforms.

Workshop Liability Scope

Zenfo Auto Services accepts liability for direct damage to a Customer Vehicle caused by proven workshop negligence during a service operation. Liability is limited to the cost of repairing the damage caused. Zenfo Auto Services accepts no liability for pre-existing vehicle damage documented at drop-off.

Consequential Loss Exclusion

Zenfo Auto Services accepts no liability for consequential loss, indirect loss, loss of use, loss of earnings, hire vehicle costs, or any other loss arising from vehicle unavailability during service operations, service completion delays, or warranty repair periods. This exclusion applies to all Customers, including private individuals, sole traders, companies, and fleet operators.

Maximum Liability Cap

The maximum liability of Zenfo Auto Services to any Customer for any single service event is limited to the total invoice value paid by the Customer for that service. This cap applies to all categories of claim, including claims for property damage, workmanship disputes, and warranty disputes.

Force Majeure

Zenfo Auto Services accepts no liability for failure or delay in performing any service obligation caused by force majeure events, including extreme weather conditions, civil disturbance, government restriction, supply chain disruption, or any event outside the reasonable control of Zenfo Auto Services. Zenfo Auto Services notifies the Customer of force majeure events affecting their service as early as practicable.

Zenfo Auto Services reserves the right to amend these Terms and Conditions at any time. Amended Terms and Conditions are published on jeepservicemussafah.ae with a revised effective date. Continued use of jeepservicemussafah.ae or continued engagement with Zenfo Auto Services for Services following publication of amended Terms and Conditions constitutes acceptance of the revised terms.

Customers with active written service agreements or open warranty claims at the time of amendment retain the benefit of the Terms and Conditions in effect at the date of their original service completion for all matters relating to that service.

Permitted Use

jeepservicemussafah.ae is provided for the purpose of communicating Zenfo Auto Services service information, accepting service booking requests, and providing technical reference content about Jeep service, repair, and diagnostics. Customers may use jeepservicemussafah.ae for personal, non-commercial information purposes only.

Prohibited Use

The following uses of jeepservicemussafah.ae are prohibited: copying or reproducing website content for commercial purposes; submitting false or misleading booking requests; attempting to access restricted website systems or databases; using automated tools to extract website data; and any use that violates applicable UAE law.

Website Availability

Zenfo Auto Services maintains jeepservicemussafah.ae with the objective of continuous availability. Zenfo Auto Services does not guarantee uninterrupted website availability and accepts no liability for loss resulting from website downtime, maintenance periods, or technical failures beyond workshop control.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable under UAE law, that provision is severed from these Terms and Conditions. The remaining provisions continue in full force and effect. The severance of any individual provision does not affect the validity or enforceability of the remaining Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. All matters arising from these Terms and Conditions, including service agreements, warranty claims, payment disputes, and liability claims, are subject to UAE law.

Jurisdiction

All disputes arising from these Terms and Conditions or from any Service provided by Zenfo Auto Services are subject to the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates. Customers agree to submit to Abu Dhabi court jurisdiction for the resolution of any dispute with Zenfo Auto Services.

Dispute Resolution Process

Customers must submit all formal complaints and disputes in writing to info@zenfoautoservices.ae before initiating legal proceedings. Zenfo Auto Services responds to all written complaints within 5 business days. Zenfo Auto Services and the Customer agree to make reasonable efforts to resolve disputes through direct written communication before referral to the courts of Abu Dhabi.

These Terms and Conditions, together with the Written Estimate issued for each individual service, constitute the entire agreement between Zenfo Auto Services and the Customer for the provision of Services. These Terms and Conditions supersede all prior verbal or written representations, discussions, or agreements between Zenfo Auto Services and the Customer relating to the subject matter of any Service.

These terms operate alongside UAE federal law, never in place of it. The following apply to the relationship between us:

• Federal Law No. 15 of 2020 on Consumer Protection - governs service quality, declared pricing and the guarantee attaching to a service supplied.
• Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data - governs the personal data we hold about you.
• Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services - gives legal effect to approval given electronically, including an estimate you approve by WhatsApp or email.

Rights that cannot be excluded

Where any provision of these terms conflicts with a mandatory consumer right under UAE law, the statutory right prevails and the conflicting provision does not apply. Limitations of liability in these terms do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Escalating a dispute

If a complaint cannot be resolved with us directly, you may refer it to the Abu Dhabi Department of Economic Development, which mediates consumer complaints against establishments licensed in the Emirate. Matters that remain unresolved may be referred to the Courts of Abu Dhabi.

Send formal notices, warranty claims, invoice disputes and legal correspondence relating to these terms to Zenfo Auto Services. Every route is listed on our contact page, or email info@zenfoautoservices.ae directly.

Formal notices must be submitted in writing. Verbal notice does not constitute service of a formal notice under these terms.